In the year 2033, technology has advanced to a point where people who are close to death have the option to preserve their consciousness by being uploaded into a digital afterlife. These virtual worlds are designed as luxurious hotels where the minds of the deceased can continue to exist in a simulated reality. Several powerful technology companies control and operate these digital environments, offering different levels of comfort depending on how much someone can afford. Nora, a young woman living in Brooklyn, struggles with financial problems and works in customer service for one of the most exclusive virtual afterlife resorts called Lakeview. Her job is to assist and guide the digital residents who have been uploaded there, helping them adjust to their new existence inside the system. One day, her routine work changes when Nathan, a wealthy and carefree programmer from Los Angeles, is involved in a serious accident when his self driving car crashes. While he is near death, his demanding girlfriend quickly decides to upload his consciousness permanently into the Lakeview program. Now living inside the digital world that Nora helps manage, Nathan must learn how to navigate his strange new reality, while Nora becomes unexpectedly connected to his life and the secrets surrounding his sudden arrival.